I'll never forgot how they cared for my Mom. They showed a lot of compassion and were extremely thorough and knowledgeable. The nurse Practitioner's name is Joseph and medtech Samantha were a great team. She has peace of mind because they gave her that gift. As of now mom is resting comfortably and her breathing has improved. We were explained that if her symptoms did not improve or if she had difficulty breathing we would have to take her to the hospital although this is not what we wanted we respected and trusted the physicians directives. She was thoroughly examined and we all had peace of mind. A doctor and health tech came within the hour and spent about 2 hours with my mom giving her IV fluids, EKG and great advice. They were so friendly on the phone and kind and compassionate. I nearly gave up and then I saw Dispatch health. The staffers who visited were Bobbie, Erin, and Victoria - they were excellent!Īfter calling countless doctors and being told I needed to have a membership for concierge service in order to have my 85 year old mom treated at home. They also have a good arsenal of equipment, so I'm confident they can handle most urgent care issues. If you need a mobile health visit, don't hesitate to call these good people. I was so impressed with the service, the protocol, and how proactive they were to identify the issue and fix it. It was absolutely disgusting - but the ringing reduced, the pain was completely gone, and my hearing has never been better during my adult life (lol). Forgive the disgusting details, but a gigantic ball of wax finally dislodged and fell out of my ear. All three staffers then participated in irrigating my ear multiple times. The PA checked both ears and determined that the one that hurt was clogged with wax, as she couldn't see the ear drum. A competent PA and two medical staffers were at my hotel within the hour. Shockingly, received a text in about 45 mins saying the team was already on the way. Set the appointment, gave my credit card info, etc. Contacted Dispatch Health - I honestly thought it was a scam at first. I didn't want to spend my vacation finding an urgent care. I had experienced ringing in my ear for about a week - and while in Del Mar, woke up feeling like the ear was badly plugged. I was vacationing with family in Del Mar, CA. If my fever goes higher tonight I guess I’ll need to head to an emergency department. No explanation of what more one could need than flu symptoms and 100.4 fever in order to be seen. Was told to call back and try again in the morning. Then I was told no one could see me this evening OR tomorrow - my symptoms weren’t sufficient to be seen. I was required to give insurance info and credit card info before information was taken on my illness. The agent asked to set up another appointment but said I couldn’t be seen until morning. Also, no explanation why someone wouldn’t have called me so I could have gone to an urgent care during the day. No explanation of why “flu like symptoms such as sore throat, cough, fever, headache and body aches” wasn’t sufficient. At 4:30pm, I called and was told there wasn’t enough info for me to be seen. The response was that I’d get a call soon and would be seen today. I completed the online request at 2:00pm. Similar to the review I just read for 12/18/22. Seriously the stress of going to an ER is far less stressful and in the end less time consuming. ![]() ![]() STAY CLEAR OF THIS COMPANY IF YOU ARE LOOKING FOR LESS STRESS. ![]() No one can help and will pass you off to Multiple people it's like being on a hamster wheel. Provided so much more info at appt which was not added to her file. Also documentation in portal is not complete or 100%correct. It takes an act of God to get anyone to get you documentation and they constantly want to escalate the call which does absolutely nothing. Tonight when advised of the results was told over the phone to stop meds with nothing in writing, I advised I wanted in writing and was told it will be in her portal yet was not. During one of these calls a NP prescribed additional meds that said should have been prescribed at initial appt then come to find out they misdiagnosed her. To which when finally showed up results said no pneumonia. Mobil XRay appt never followed up I was on phone multiple times over two days following. Started out as what I thought was a good appt for my 78 yr old mother who had a wet cough.
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